This Privacy Statement is applicable to all personal data processed by hd packaging B.V. (hereinafter referred to as “hd”) that it has obtained from persons who visit the hd website and to data processed by hd for the provision of its services to clients and potential clients.
This statement enters into effect on 25 May 2018. Hd may periodically amend this statement, or supplement it with extra information relating to a contact hd has with a specific person or organization.
Hd attaches great importance to your confidence in us and to your privacy. Hd's statement contains its information policy governing its provision of services on hd's and/or its affiliated companies' websites, extending from the categories of personal data that it collects or tracks to the manner in which the information is used, shared or otherwise processed offline. The statement also describes how cookies and other technologies may be used in hd's offers and products.
a. The Controller of the processing of personal data obtained via the hd website is hd packaging B.V., with its principal place of business at Utrechtseweg 223, 3818EE Amersfoort, the Netherlands, listed in the Commercial Register of the Chamber of Commerce under number 31036751. The hd Data Protection Officer can be contacted via firstname.lastname@example.org
c. Hd requests is clients, the Controllers, to warrant that they have always legally acquired the personal data, that you have given permission thereto, and that they are entitled to process and use that information.
2. The personal data that hd processes, and the purpose
2.1 Hd collects your personal data for various purposes, such as:
- processing your request or order, making contact with you, conducting correspondence with you, offering you support, dealing with a job application, and improving the accuracy and completeness of the information obtained from you;
- conducting a customer-satisfaction survey or market research, as the occasion arises in combination with specific transactions;
- developing training and other courses and making general improvements to hd's services.
2.2 Your personal data is used for the following purposes:
- for dealing, either by hd or by others involved, with your requests, orders or job applications, for making contact with you or offering you support;
- for conducting customer-satisfaction surveys and/or market research, and for making improvements to hd's services;
- for marketing purposes, developing training and other courses, for hd certification, and in the support of and/or improvement of hd's products and services;
- for the personalization and improvement of your interaction with the hd website or sites, and for the generation of statistics on the use of the website or sites.
2.3 Your options:
- If hd collects your personal data then you can notify us that you do not wish this data to be used for further marketing contacts.
2.4 The categories of personal data that are processed:
- forename and surname, address, telephone number(s), email address(es);
- date of birth/age, place of birth, gender, civil status;
- bank account number(s), credit card information, transaction data, customer number;
- social media account(s), chat information, telephone recordings;
- IP address, type of browser, website use/visits;
- spending pattern;
- education level, work experience, workplace, employer, position;
- complaint history;
- information obtained from third parties that is of indirect relevance to you;
3. Retention periods
a. Hd retains personal data that it collects and/or processes for its purposes other than in connection with the performance of an order for a maximum of 1 year after the completion of the purpose for which the data was collected.
b. Hd retains personal data that you provided for your registration in the database, in the hd customer database or in connection with the performance of an order for the time during which you require registration, although for a maximum of 10 years after the last transaction date.
c. Hd retains personal data that it has collected or administers on the instructions of a client for a maximum of 10 years after the completion of the commission.
4. Security measures and processors
4.1 Hd has taken appropriate technological and organizational measures to protect your personal data.
4.2 Hd has the data processed by third parties, 'processors'. hd has concluded a processing agreement with its processors.
5. Rights of access and to erasure, question and object
5.1 You can submit a request for access to your personal data, receive a copy of your personal data and to have your personal data rectified or erased. Hd will process your request and notify you of the settlement of your request within one month of its receipt.
5.2 You can also lodge an objection with Hd against the processing or further processing of your personal data as referred to in Article 2. You lodge your objection by sending an email to email@example.com
5.3 You can lodge a complaint about the manner in which hd processes your personal data or has dealt with your request with hd's Data Protection Officer.
6. Unsubscribing from email communications:
Hd can use your email address and/or name to send you occasional or regular mailings with information about its activities and services. You can unsubscribe from these mailings at any time you wish by clicking on the link at the bottom of the mailing.